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Frequently asked questions

Not sure what to bring? Have questions about our offers or need help planning your stay? No problem! Find answers to our most frequently asked questions below.

Payment Options

Cash payments are only possible in Euro. We cannot accept foreign currencies. Cashless payments are possible with Electronic Cash and Maestro cards as well as credit cards (Visa, Mastercard).


Due to legal regulations, smoking in the ARRIBA is only permitted in designated outdoor areas. In the Water Paradise you will find our smoker's corner next to the open air adventure pool. The smokers' corner of the sauna village can be found on the right in the sauna garden.