Frequently asked questions
Here we have summarized the answers to the most frequently asked questions about the Arriba adventure pool and the sauna village.
Arrival by public transport
Take the „U1“ to the stop „Garstedt“ in the Herold Center. From there the buses 178 and 494 take you to the bus stop „Arriba Bad“.
If you take the A2 get off at „Norderstedt Mitte“. There you catch the bus 494 to the
bus stop „Arriba Bad“.
From here it is only 5 to 7 minutes to us.
To plan your individual travel by train, please use the service of the HVV.
People with disabilities
Are there any reductions for people with a handicapped pass?
Guests with a handicapped pass pay the regular entrance fee. If the pass shows the mark „B“ for an accompanying person, one companion receives free entry of the same value if he or she is at least 18 years old.
Can people with disabilities visit the Arriba adventure pool?
Holiday feeling, massage jets and relaxing warmth in the thermal and brine area are particularly beneficial for people with physical ailments. The Arriba is largely at ground level, so you can move easily with us even as a wheelchair user. Nevertheless you should be physically mobile enough to be able to go down a few steps into the water on your own or with a little help from our staff. We are happy to assist you. We don`t have water lifts.
For further informations click here please.
Lockers for valuables
For your valuables you will find small lockers by the bistro as well as by the lap pool. They can be locked with a 1 € or a 2 € coin. A shopping chip doesn`t work.
Slides for children
Are children allowed to use all the slides?
Certain age restrictions apply to our slides. Here you find a short summary:
There are no restrictions to the panoramic slide (the silver one) in the adventure pool nor for the 2 family slides. Non-swimmers, however, must be accompanied by a swimmer.
The tire slide is approved for children from 6 years upwards.
The wildwater slide and the turbo one are allowed from 10 years upwards.
Everyone has to stick to the age limits and the corresponding use of the slides even when accompanied by the parents.
Occasionally items are left in the adventure pool that lost their owner.
We want you to get your lost or left things back as soon as possible. So if you miss something please inform us by e-mail to email@example.com or by calling 040-521 98 4-0.
Please think of a detailed description!! What did you lose or forget? And when? What colour and what size is it?
If our search is successful within 5 days after your loss report we will contact you. Otherwise we won`t give any feedback.
Seahorse and other swimming badges
You can get your swimming badges here, the seahorse as well as the bronze, the silver and the golden one. We also confirm your athletic performances you need for the German Sportbadge.
We decided not to install any foot disinfection system because they do not ensure the expected foot hygiene. Recognized studies have shown that there must be at least 25 minutes exposure and drying time to achieve the desired disinfection. Instead we decided to clean the floors with a disinfectant several times a day.
Our recommendation: For the optimal foot hygiene please wear bath slippers and dry your feet well and rub them well with greasy cream before putting on your socks.
In der parking bay G/H there are 4 parking spaces with a charging station. These may only be taken by cars with an E-mark. Charge conveniently using your charging card (RFID), the e-charging App.or SMS.
What about reductions? Here you find a summary of all reductions and saver fares:
- Regulars and many families use our „Wertkarte“ that reduces all entrance fees by 10 %.
- Families or adults with several children save money with our „Spaßkarte“. There are 2 variants:
- the big one for 2 adults with up to 3 children
- and the small one for 1 adult with up to 3 children.
- Furthermore you can save money with the „Frühschwimmer“ tariff if you leave the pool by 11 a.m.on Monday to Friday. During this time you can only use the sports area and the mini island for babies and small children.
- A relaxed evening at a reduced price is available with our „Mondschein“ tariff daily from 7.30 p.m.
Are there any reductions for people with disabilities or their companions?
We do not offer any discount to the disabled. But for guests with a valid handicapped pass and the mark „B“ for accompanying person, we offer free entry of the same value to one companion of at least 18 years.
Cash payments are only possible in euros, foreign currencies cannot be accepted. Cashless payments are possible with EC- and Maestro as well as credit card (Visa, Mastercard). In the swimming pool and the sauna village you can pay for the items in the gastronomy with your locker key. The amount will then be booked on your ticket and you simply pay the outstanding amount when you leave.
Food and drinks
Our bistros in the pool and the sauna village offer a wide range of food and drinks. It is not desirable to bring groceries (food for your baby is excluded). We communicate this in our house- and bathing regulations at the entrance.
Our staff is also required to politely draw your attention to the compliance with the rules. Glass vessels of all kinds may be kept by our staff. Cooler bags and entire picnic baskets cannot be taken into the pool. On the one hand our gastronomy offers a varied range of dishes suitable for every budget and on the other hand for reasons of cleanliness and safety. So we avoid picnic marks such as rubbish, crumbs and broken glass on the floor. Only during the summer season food and drinks you have brought with you can be consumed on the sunbathing lawn.
Due to legal regulations, smoking at the Arriba is only permitted in designated outdoor areas. In the pool area you will find our smoking corner next to the adventure pool. The smoking area of the sauna village is on the right in the sauna garden.